Community Services Available During the Pause in Services

  • Pozitive Pathways Community Services (PPCS)
    511 Pelissier Street, Windsor
    Single supplies and kits available Monday to Friday from 9:00 a.m. – 5:00 p.m. (closed for lunch from 12:00 p.m. – 1:00 p.m.)
    Contactless mobile deliveries can be made directly to you by contacting Pozitive Pathways by email (, mobile phone or text (519-257-9646), or office phone at 519-973-0222.
  • Welcome Centre Shelter for Women and Families
    500 Tuscarora Street, Windsor
    Harm reduction kits available to those in residence 24/7 and external community members on Monday to Sunday from 10:00 p.m. – 12:00 a.m.
  • Windsor-Essex Community Health Centre
    Individuals can receive harm reduction supplies from the Hepatitis C Treatment and Support Mobile Outreach Team by calling 519-564-3816. Supplies can also be accessed through the STEPS/Addiction Support Program by calling 226-722-4673.
    Addiction Support Workers (ASWs) are on-site of the Housing and Homelessness Help Hub (H4) (400 Wyandotte Street East) on Fridays from 12:30 p.m. – 3:30 p.m. and the Salvation Army (355 Church Street) on Tuesdays to provide substance use support and harm reduction supplies. ASW supports will also be extended in the New Year to include more dates and locations. Call 226-722-4673 for more information
  • Ontario Addiction Treatment Centres
    Windsor West Location: 1101 University Avenue West (Monday to Friday from 8:00 a.m. – 4:00 p.m. and Saturday and Sunday from 9:00 a.m. – 12:00 p.m.)
    Windsor East Location: 9917 Tecumseh Road East (Monday to Friday from 7:00 a.m. – 4:00 p.m. and Saturday and Sunday from 9:00 a.m. – 12:00 p.m.
    Distributes harm reduction kits and provides other substance use/health supports.
  • Naloxone kits will continue to be available for free at local pharmacies and various community agencies during the pause in services. A list of places to get free naloxone is available at
  • Free sharps containers can be accessed from participating pharmacies in the Ontario Sharps Collection Program. For a list of participating pharmacies in Windsor-Essex County, visit These pharmacies also accept the return of sharps containers that have been filled.
  • Community needle disposal bins will continue to be accessible for use. A list of 24/7 bins is available at
  • The needle disposal bin located next to the main door at SafePoint will also continue to be available for use.
  • Crisis and Mental Wellness Centre
    744 Ouellette Avenue, Windsor
    Offers walk-in crisis response services daily, the Mental Health and Addictions Urgent Care coordinated access services, and the addiction assessment and referral program. Visit their website for more information on the services offered and hours of operation:
  • Withdrawal Management Services
    Hôtel-Dieu Grace Healthcare
    Bedded withdrawal management services will continue to support those who are looking to withdraw from substances. Bedded treatment (treatment at the hospital for typically 4-5 days) is offered at the 3740 Connaught Avenue location. Individuals can call 519-257-5225 for bed availability.
    Community withdrawal management services will also continue to be available for those who prefer to withdraw at home or in another safe, supportive environment. Contact information for youth and adults can be found on the website:
  • Rapid Access Addiction Medine Clinics and Medication-Assisted Treatments:
    • Aegis Health Group
      1083 Ouellette Avenue (Lower Level), Monday to Friday from 8:00 a.m. – 5:00 p.m.
      875 Ouellette Avenue (Downtown Mission Satellite Location), Tuesdays and Thursdays from 1:30 p.m. – 3:00 p.m.
    • Erie St. Clair Clinic
      1574 Lincoln Road (Windsor Location), Monday and Tuesday (8:30 a.m. – 4:45 p.m.), Wednesday and Thursday (8:30 a.m. – 5:45 p.m.), and Friday (8:30 a.m. – 4:45 p.m.)
    • Medical Wellness Centre
      380 Pelissier Street, Unit 109, Tuesday, Wednesday, and Friday (9:00 a.m. – 4:00 p.m.) and Thursday (8:30 a.m. – 6:00 p.m.) 
    • City Centre Clinic
      500 Wyandotte Street East at Glengarry, Tuesdays from 9:00 a.m. – 4:00 p.m. 
    • TrueNorth Addiction Medicine Program
      Church Street Pharmacy: 366 Wyandotte Street West, Mondays from 1:00 p.m. – 4:00 p.m. 
      Goyeau Pharmacy: 1078 Goyeau Street, Thursdays from 3:00 p.m. – 5:00 p.m. and Saturdays from 10:00 a.m. – 12:00 p.m.
  • Canadian Mental Health Association – Windsor-Essex County Branch
    1400 Windsor Avenue, Windsor
    Monday to Friday from 8:30 a.m. – 4:30 p.m.
    Provides a variety of services for those with mild, moderate, to severe mental health and substance use concerns. Visit their website for more information.
  • Hôtel-Dieu Grace Healthcare
    Offers a variety of in-patient and out-patient mental health and substance use treatment programs. Visit their website for more information.
  • Windsor-Essex Community Health Centre’ Street Health
    711 Pelissier Street, Windsor
    Addiction Support Workers provide counselling to persons ages 16+ living with a substance use disorder and loved ones of those with a substance use disorder. Staff provide individual and group counselling, harm reduction education and supplies, support with triggers, urges, cravings, and reducing or abstaining from substances, care navigation, and support for loved ones. To access this support, individuals can visit the Street Health location or contact the intake line at 226-722-4673.

Comprehensive lists of other community programs and online supports for substance use and mental health are available at and

  • Housing and Homelessness Help Hub (H4)
    400 Wyandotte Street East, Windsor
    Provides a safe place to stay during the day and other supports, including basic medical care, food, restrooms, clothing, quiet/safe spaces for daytime rest, housing supports, and other services from community agencies.
  • Salvation Army
    355 Church Street, Windsor
    Provides emergency shelter for adult men ages 18+ who are unhoused. Evening meals are also available for anyone on Thursdays from 6:00 p.m. – 7:00 p.m. and food bank services are offered every Monday, Wednesday, and Thursday from 11:30 a.m. – 3:30 p.m. (registration process applies, must have ID and proof of address). A Soap with Hope Program is also available for men and women Monday to Friday from 9:30 a.m. – 11:00 a.m. on an appointment basis, which provides shower facilities, towels, toiletries, and basic clothing items on a needed basis.
  • Downtown Mission of Windsor
    875 Ouellette Avenue, Windsor
    Provides emergency shelter daily on a first-come, first-served basis (arrive between 9:00 p.m. and 12:00 p.m.), which offers a safe place to rest and sleep at night, shower facilities, and breakfast in the morning. Free and hot meals are provided daily for lunch (11:30 a.m. – 1:00 p.m.) and dinner (4:30 p.m. – 6:00 p.m.) and food bank services are available Tuesday through Friday from 10:00 a.m. – 2:30 p.m. (ID, preferably with an address/income statement, required).
  • Welcome Centre Shelter for Women and Families
    500 Tuscarora Street, Windsor
    Emergency shelter available for women ages 18+ who meet eligibility criteria, as well as any dependents under the age of 18. Assistance is also provided to secure housing. A drop-in program is available Tuesdays from 1:00 p.m. – 3:00 p.m. and Thursdays from 6:00 p.m. – 8:00 p.m. for those who have left the shelter and need additional supports or those at-risk of losing housing. Food, recreational activities, referral supports, and harm reduction supplies are provided.
  • Street Help
    964 Wyandotte Street East, Windsor
    A drop in-center operated by and for the homeless that offers food, supplies, and support. Take-out services are available from 11:00 a.m. – 5:00 p.m. daily.
  • Windsor-Essex Community Health Centre’ Street Health
    711 Pelissier Street, Windsor
    Distributes hats, gloves, socks, hygiene products, snacks, and 8-hour hot packs for hands and feet. [AE1] 
  • Windsor-Essex Community Housing Corporation
    2470 Dougall Avenue, Unit 6
    Provides coordinated access to social housing and maintains the centralized wait list function, on behalf of the Service Manager through the Central Housing Registry, for rent-geared-to-income housing. Individuals seeking subsidized housing can apply. Eligibility will be determined by the Central Housing Registry of Windsor-Essex County. Visit the website for more information.
  • Ontario Works
    400 City Hall Square East, Windsor
    3-1-1 – General inquiries
    Detailed inquiries – 519-255-5200 or 1-866-925-2022
    A program designed to help residents find employment, develop job skills, and get financial help with necessities while they look for work. Services are available Monday to Friday from 8:30 a.m. – 4:30 p.m.
  • Ontario Disability Support Program (ODSP) – Windsor Office
    270 Erie Street, Windsor
    A financial assistance/employment program for Ontario residents ages 18+ living with a disability. Supports include financial help for living expenses, health benefits, and employment support. Services are available Monday to Friday from 8:30 a.m. – 5:00 p.m.
  • Windsor-Essex Community Health Centre’s Street Health
    711 Pelissier Street, Windsor
    Offers multiple primary health services, including counselling, foot care, harm reduction supports, health card replacements, Hepatitis C treatment and support, naloxone, primary medical care, and system navigation and advocacy.
  • Windsor-Essex Ontario Health Team’s Mobile Medical Support Team
    A mobile van service that offers primary care check-ups, chronic disease support, preventative care, infectious disease and pregnancy testing, wound care, foot care, mental health and substance use support, and community connections. Visit their website for a list of locations and stops taken by the van.
  • Windsor Family Health Team
    Jackson Park Health Centre, 2475 McDougall, Suite 245
    Monday to Thursday from 8:00 a.m. – 8:00 p.m. and Friday from 8:30 a.m. – 4:30 p.m.
    Offers a variety of health services for registered patients, including primary care, heart health, lung health/smoking cessation, oral health, nutrition, social work, memory care, health promotion, and preventative care and cancer screening services.
  • Connex Ontario
    Call: 1-866-531-2600
    Text CONNEX to 247247
    Email/Live Chat on Website
    Provides free and confidential information about substance use, mental health, and gambling services available across Windsor-Essex County.
  • 2-1-1
    A free and confidential service that connects people to community and social services. This service is available in multiple languages by phone (24/7) and text/live chat/email (Monday to Friday from 7:00 a.m. – 9:00 p.m.).
    Phone/Text: 2-1-1
    Live Chat on Website
  • CareLink Health Transit
    Provides accessible transportation to support individuals in getting to their medical appointments, social activities, and shopping trips. All transportation services are offered to those ages 55+, transportation to medical appointments is provided for those ages 17+, and transportation for social activity is provided to those ages 17+ with a disability. All rides are subject to availability and must be booked in advance.